Best Microsoft Dynamic CRM Training Institutes in Bangalore

About Microsoft Dynamic CRM Training

Best Microsoft Dynamic CRM Training in Marathahalli, Bangalore
Elegant IT Services

4.9 out of 5
based on 2374 ratings.

Elegant IT Services distinguished itself as the leading Microsoft Dynamic CRM Training Institute in Bangalore. Our Microsoft Dynamic CRM Training Consultants or Trainers are highly qualified and Experienced to deliver high-quality Microsoft Dynamic CRM Training across Bangalore. 

Elegant IT Services is considered a pioneer in the field of IT/Non-IT Training in Bangalore. We are mainly focused on revolutionizing learning by making it interesting and motivating. we provide a range of career oriented courses for different segments like students, job seekers, and corporate citizens. 

Our team of certified experts has designed our Microsoft Dynamic CRM Training course content and syllabus based on current requirements from the industry. This enables them to be an Industry-Ready Professional, capable of handling majority of the real-world scenarios. Elegant IT Services also offer tailored made Microsoft Dynamic CRM Training courses for Corporates. 

Our Microsoft Dynamic CRM Training in Bangalore is scheduled normally at a time that best suits you, we offer regular training classes (day time classes), weekend training classes, and fast track training classes. Our Microsoft Dynamic CRM Training course fee is economical and tailor-made based on training requirement. Our team will make you confident & comfortable in cracking interviews. 

We are proud to announce that Elegant IT Services is now an authorized Pearson VUE Exam Test Center in Bangalore. Pearson VUE believes testing and certification is the art of learning experience. Elegant IT Services will play its part by offering accessible and secure testing to candidates.  We also provide online training through which you can access our tutorial Anywhere, Anytime which is valuable and cost-effective. We provide a captivating interactive environment with dynamic content, e-Learning that not only effectively keeps people up-to-date, but interested as well.  It's a One Stop Shop for Training and Certifications.

Join Now and Avail all the Benefits

  • End to End solutions Training
  • Training in both the academic and corporate world
  • Provide one-to-one assistance
  • Provide 100% Placements Support in reputed MNC Companies
  • Rigorous interview preparation sessions and Resume Preparations
  • Excellent classroom and administration facilities
  • Flexible Training classes- Day time classes, Weekend training classes, Evening batch classes and Fast track training classes.
  • Economical Fees Structures available
  • Notes: Both in Hard Copies and in Soft Copies are provided.

For more information and to schedule a free Demo on Microsoft Dynamic CRM Training, contact Elegant IT Services @ +91 98865 41264

Microsoft Dynamic CRM Training Course Content

Introduction to Microsoft Dynamics CRM 2013/2015
*Dynamics product Stack
*History of Microsoft Dynamics CRM
*Editions in Microsoft Dynamics CRM
*Deployment types & Licensing Options
*Comparison with other CRM’s in the Market
*XRM Framework
*Out of Box Features (OOB Concepts)

Sales Module
*Lead Management
*Opportunity Management
*Product Management
*Quotes, Orders and Invoices
*Goal Management

Marketing Module
*Marketing Lists
*Sales Literature
*Quick Campaigns

Service Module
*Service Calendar
*Case Management
*Knowledge Base

Activity Feeds

Working with Dash Boards

Working with Reports

Process Driven UI

Accessing CRM from Outlook

Introduction to Social Listening

Administration, Settings Configuration

Administration & Security
*Creating and managing Business Units, Users and Teams
*Privileges, Access Levels and Security Roles
*Positions & Hierarchies
*Creating and managing Security Roles
*Auto Numbering, Languages
*System Settings

Settings & Configuration

Business Management
*Sites, Sales Territories, Facilities and Resource Groups
*Working with Multi Currency
*System Queues and Custom Queues
*Services and Business Closures
*Fiscal Year Settings

Data Management
*Duplication Detection Settings, Rules and Jobs
*Bulk Record Deletion
*Data Maps and Imports

Product Catalog
*Understanding the Product Catalog
*Unit Groups
*Adding Products
*Creating Price Lists
*Creating Discount Lists

Workflows & Real Time Workflows

Business Process Flows

Business Rules


Microsoft CRM Technical 2013/2015

Basic and Advanced Customizations in MS Dynamics CRM

MS CRM Entity Model
*Customization Concepts – Entity Types and Attributes
*Filtered Views
*Creating Custom Entities and Attributes

Entity Customization
*Form Customizations
*UI Customization Capabilities
*Form Customization – Working with Tabs, Sections, Fields and Iframes
*Introduction to Application Event Programming
*Using Form and Field Events
*Mobile Forms

Relationships, Views and Advanced Views
*Types of Relationships
*Relationship Behaviors
*Creating Entity Relationships
*Entity Mapping

Views and Advanced Views
*Public, Personal and System Views
*View Customizations – Common Tasks
*Advanced Views Customizations

Form Scripting
*Client side scripting using Java Script
*Working with Iframes

Working with Web Resources

Report Wizard, Exporting Reports

Working with Dash Boards

Extending MS Dynamics CRM

Processes (Workflows & Dialogs)
*Overview of Workflow
*Creating Workflows steps through Workflow Designer
*Overview of Dialogs
*Creating Dialog Pages, Prompt and Response
*Working with Input Parameters in Dialogs

Ribbon Customizations
*Creating & Hiding Ribbon Elements
*Enabling & Disabling Ribbon Elements

Introduction to Solutions
*Managed & Unmanaged Solutions
*Importing & Exporting Solutions

*The Event Execution Pipeline
*Developing Plugins
*Plugin Registration Tool
*Deploying Plugins
*Debugging Plugins

Custom Workflows
*Developing Custom Workflow Activities
*Deploying Custom Workflow Activities
*Debugging Custom Workflow Activities

Microsoft CRM – Outlook Integration
*Email Configuration
*Email Tracking in CRM

Microsoft CRM – SharePoint Integration
*List Component
*Server-Side Sync
*Document uploading from CRM to SharePoint

*Ribbon work Bench tool
*XRM Tool Box
*Role Based Views
*Introduction to ADX Studio


  • Real Time Trainers
  • Excellent Lab Facility
  • Flexible Timings
  • Certification Support
  • Placement Assistance

Quick Contact